Privacy policy

Privacy Policy

Last updated: September 2026

Overview

Welcome to MedicalAmboss.

This Privacy Policy explains how MedicalAmboss (“MedicalAmboss,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, create an account, contact us, or purchase our digital products.

Website:
https://medicalamboss.com/

Our online store uses Shopify ecommerce technology.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with MedicalAmboss, we may collect personal information such as:

  • Full name
  • Email address
  • Billing address
  • Phone number
  • Account information
  • Login and account activity
  • Order and purchase history
  • Product information associated with your purchases
  • Customer support communications
  • Payment-related transaction information
  • IP address
  • Device information
  • Browser information
  • Operating system information
  • Website activity
  • Cookie and similar technology information
  • Fraud-prevention and security information
  • Digital delivery and access information

Payment card or wallet information may be processed directly by Shopify, payment processors, banks, card networks, or other authorized payment providers.

We generally do not need physical shipping information because MedicalAmboss sells digital products only, although billing or address information may still be required for payment processing, tax, fraud prevention, identity verification, or legal compliance.

2. How We Collect Personal Information

We may collect information:

  • Directly from you when you create an account, place an order, contact support, or otherwise provide information to us.
  • Automatically when you access or use our website.
  • Through cookies and similar technologies.
  • From Shopify.
  • From payment processors and payment providers.
  • From fraud-prevention and security providers.
  • From analytics and technology providers.
  • From other service providers that help us operate our Services.

3. How We Use Personal Information

We may use personal information to:

  • Process and verify orders.
  • Process payments.
  • Deliver purchased digital products.
  • Provide download links or account access.
  • Create and manage customer accounts.
  • Send order confirmations and transactional communications.
  • Provide customer support.
  • Restore or troubleshoot digital access.
  • Maintain records of fulfillment and digital delivery.
  • Improve website functionality and performance.
  • Analyze use of our Services.
  • Detect, investigate, and prevent fraud.
  • Protect customers and our Services.
  • Enforce our Terms of Service and other policies.
  • Investigate payment disputes and chargebacks.
  • Comply with accounting, tax, legal, regulatory, and other obligations.
  • Establish, exercise, or defend legal claims.

Where permitted by applicable law, we may also send promotional or marketing communications.

Where consent is required for marketing, we will rely on the appropriate consent.

You may unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting us.

4. Digital Product Delivery

MedicalAmboss sells and delivers digital educational products only.

These may include:

  • Online medical courses
  • Educational video lectures
  • PDF materials
  • eBooks
  • Digital books
  • Downloadable educational resources
  • Audio files
  • Subtitle files
  • Digital study materials
  • Other electronically delivered educational content

We may process relevant customer, order, delivery, and access information in order to provide and document delivery of purchased digital products.

Digital delivery information may include, where available:

  • Order information
  • Email delivery information
  • Account access
  • Download-link delivery
  • Cloud-storage access
  • Course access
  • Digital library access
  • Customer support communications relating to delivery

These records may also be used to investigate fulfillment issues, prevent fraud, and respond to payment disputes.

5. Payment Processing

Payments may be processed by Shopify and other payment processors, financial institutions, digital wallet providers, card networks, or payment service providers.

We may receive information relating to a transaction, such as:

  • Payment status
  • Payment method type
  • Transaction identifiers
  • Authorization status
  • Limited payment details
  • Billing information
  • Fraud or risk indicators

Full payment credentials may be processed directly by the relevant payment provider rather than by MedicalAmboss.

Payment providers may process personal information under their own terms and privacy policies.

6. Fraud Prevention and Security

We may process personal information when reasonably necessary to:

  • Verify transactions.
  • Detect suspicious activity.
  • Prevent unauthorized payments.
  • Protect customer accounts.
  • Prevent account abuse.
  • Investigate fraudulent transactions.
  • Protect our website and systems.
  • Enforce our Terms of Service.

This may include the use of transaction information, IP addresses, device information, account activity, payment information, and other fraud-prevention indicators.

7. Payment Disputes and Chargebacks

If a payment dispute, chargeback, reversal, fraud investigation, or payment inquiry occurs, we may use and disclose relevant information necessary to investigate and respond to the matter.

Where permitted by applicable law and applicable payment-provider rules, this information may be provided to:

  • Payment processors
  • Banks
  • Financial institutions
  • Card networks
  • Digital wallet providers
  • Shopify
  • Fraud-prevention providers
  • Dispute-resolution providers
  • Other parties involved in processing or resolving the transaction

Information provided may include, where relevant:

  • Order information
  • Transaction information
  • Customer contact information
  • Billing information
  • Digital delivery records
  • Access information
  • Download-link information
  • Customer communications
  • Applicable policies and terms associated with the purchase

We disclose such information only as reasonably necessary to investigate, document, respond to, or resolve the payment matter.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Operate our website.
  • Maintain sessions and customer accounts.
  • Remember preferences.
  • Support checkout functionality.
  • Improve website performance.
  • Analyze website activity.
  • Detect and prevent fraud.
  • Maintain security.
  • Understand how customers use our Services.
  • Support marketing or advertising activities where applicable and legally permitted.

Some cookies are necessary for the website and checkout process to operate properly.

Other cookies or similar technologies may be subject to consent or opt-out rights depending on your location.

You may control certain cookies through your browser or available privacy settings. Disabling certain cookies may affect website functionality.

9. Analytics and Advertising Technologies

We may use analytics, measurement, or advertising technologies to understand website performance and customer interactions.

Depending on the services enabled on our website, these technologies may process information such as:

  • IP address
  • Browser information
  • Device information
  • Pages viewed
  • Interactions with our website
  • Referral information
  • Shopping or checkout activity
  • Cookie or advertising identifiers

Where applicable law requires consent or provides an opt-out right for certain advertising or tracking activities, we will handle those activities in accordance with applicable requirements.

10. How We Share Personal Information

We do not sell personal information for money.

We may disclose personal information to service providers and other parties where reasonably necessary to operate our Services.

These may include:

  • Shopify
  • Payment processors
  • Banks and financial institutions
  • Card networks
  • Digital wallet providers
  • Email service providers
  • Hosting providers
  • Cloud-storage providers
  • Analytics providers
  • Fraud-prevention and security services
  • Customer-support providers
  • Technology service providers
  • Professional advisers
  • Government authorities or law-enforcement authorities where legally required
  • Parties involved in payment disputes or legal proceedings

Service providers may process information according to their own contractual obligations, privacy policies, and applicable laws.

We may also disclose information where reasonably necessary to protect our rights, prevent fraud, comply with legal obligations, or establish, exercise, or defend legal claims.

11. International Data Transfers

MedicalAmboss, Shopify, payment providers, and other service providers may process personal information in countries other than the country where you live.

Where required by applicable law, appropriate legal mechanisms or safeguards may be used for international transfers of personal information.

Different countries may have different privacy and data-protection laws.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • Account activity
  • Order history
  • Digital product delivery
  • Customer support
  • Fraud prevention
  • Payment disputes
  • Chargebacks
  • Accounting requirements
  • Tax requirements
  • Legal obligations
  • Contract enforcement
  • Security requirements
  • Establishment or defense of legal claims

Certain transaction, payment, fulfillment, or legal records may therefore be retained even after an account is closed or a deletion request is submitted where retention is permitted or required by applicable law.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or security system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality and security of their account credentials.

If you believe your account or personal information may have been compromised, please contact us.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have certain privacy rights concerning your personal information.

These may include the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a copy of certain personal information.
  • Object to certain processing.
  • Restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.
  • Exercise other privacy rights available under applicable law.

Privacy rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain certain transaction or order information to comply with legal obligations, prevent fraud, resolve disputes, maintain accounting records, or establish or defend legal claims.

We may need to verify your identity before processing certain privacy requests.

To submit a privacy request, contact us using the information provided below.

15. Marketing Communications

Where permitted by applicable law, MedicalAmboss may send marketing or promotional communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as:

  • Order confirmations
  • Payment information
  • Digital delivery information
  • Account-security notices
  • Customer-support responses
  • Important service notices

16. Children's Privacy

Our Services are intended for users who are legally permitted to purchase and use the Services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances where parental or legal consent was required, please contact us so that we can review the matter and take appropriate action.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of independent third parties.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

18. Shopify

Our online store uses Shopify ecommerce infrastructure.

Shopify may process personal information in connection with:

  • Website operation
  • Checkout
  • Orders
  • Payments
  • Security
  • Fraud prevention
  • Customer accounts
  • Ecommerce functionality

Shopify's processing of personal information may also be governed by Shopify's own privacy terms and policies.

19. Legal Requirements

We may access, preserve, use, or disclose personal information where we reasonably believe it is necessary to:

  • Comply with applicable laws.
  • Respond to lawful requests.
  • Comply with court orders or legal processes.
  • Prevent or investigate fraud.
  • Protect the security of our Services.
  • Protect our customers.
  • Enforce our agreements and policies.
  • Establish, exercise, or defend legal claims.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technologies, or legal requirements.

When this Privacy Policy is updated, the revised version will be posted on this page and the Last updated date will be changed.

Where required by applicable law, additional notice may be provided for material changes.

21. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise an applicable privacy right, please contact:

MedicalAmboss

Website:
https://medicalamboss.com/

Support Email:
medicalamboss1@gmail.com

When submitting a privacy request, please provide sufficient information for us to identify the relevant account or transaction and understand your request.

We may request additional information where reasonably necessary to verify your identity and protect customer information.

Privacy Summary

MedicalAmboss sells digital products only.

We collect and process personal information primarily to:

  • Process and verify orders.
  • Deliver purchased digital content.
  • Manage customer accounts.
  • Provide support.
  • Maintain security.
  • Prevent fraud.
  • Respond to payment disputes.
  • Comply with applicable legal obligations.

We do not sell personal information for money.

We handle personal information in accordance with this Privacy Policy and applicable privacy requirements.