Refund policy

Return and Refund Policy

Last updated: September 2026

At MedicalAmboss, we sell and deliver digital products only, including online medical courses, educational videos, eBooks, PDF files, downloadable materials, digital study resources, and other electronically delivered educational content.

No physical products are sold or shipped.

No Returns, Exchanges, Cancellations, or Refunds

Because our products are digital and can be accessed, downloaded, copied, or used immediately after delivery, all sales are final.

Once a digital product, download link, access link, account access, cloud-storage access, course access, or any other form of valid digital delivery has been provided, the purchase:

  • Cannot be returned.

  • Cannot be exchanged.

  • Cannot be canceled.

  • Cannot be refunded.

This applies whether or not the customer has actually downloaded, opened, viewed, used, or completed the purchased content.

Providing valid access to the purchased digital content constitutes completed delivery.

The above applies to the maximum extent permitted by applicable law.

Customer Acknowledgment

By completing your purchase, you acknowledge and agree that:

  • You are purchasing a digital product, not a physical product.

  • You have reviewed the product title, description, format, included materials, and other available information before purchasing.

  • You are responsible for confirming that the product meets your requirements before placing the order.

  • You request electronic delivery of the purchased digital content following payment approval.

  • You understand that digital content may become available shortly after payment.

  • Once valid digital access or delivery has been provided, the purchase is final and non-refundable, except where a refund or other remedy is specifically required by applicable law.

Change of Mind and Customer-Side Circumstances

Refunds will not be provided because a customer:

  • Changes their mind after purchasing.

  • No longer wants or needs the product.

  • Purchases the wrong product.

  • Fails to review the product description before purchasing.

  • Finds the material too basic or too advanced.

  • Does not complete or use the course.

  • Does not download the files after receiving valid access.

  • Does not have sufficient storage space.

  • Has a slow or unreliable internet connection.

  • Uses an incompatible device, browser, operating system, or software.

  • Dislikes the format, organization, presentation, or teaching style.

  • Finds similar content elsewhere after purchasing.

Customers should carefully review all available product information before completing payment.

Technical Problems

A technical problem does not automatically qualify for a refund.

If you experience difficulty accessing your purchase, please contact MedicalAmboss support so that we can investigate the issue.

Depending on the circumstances, we may:

  • Restore access.

  • Replace an expired or non-working link.

  • Provide an alternative valid download link.

  • Correct an account-access issue.

  • Provide another reasonable method of accessing the purchased digital content.

Once valid access has been restored, replaced, or otherwise provided, the original order will be considered fulfilled.

Temporary technical issues, internet interruptions, browser problems, device incompatibility, insufficient storage, or other customer-side technical problems do not create a right to a refund.

Incorrect Product Delivery

If MedicalAmboss accidentally provides a digital product that is completely different from the product listed in the customer's confirmed order, we will correct the fulfillment issue by providing access to the correct product purchased.

Providing access to the correct purchased product constitutes fulfillment of the original order.

Incorrect delivery does not automatically create a right to a refund.

Where a different remedy is specifically required by applicable law, MedicalAmboss will comply to the extent legally required.

Duplicate Payments

If a confirmed payment-processing error results in the exact same order being charged more than once, please contact us with the relevant order and payment information.

After verification, the unintended duplicate payment may be reversed or otherwise corrected.

Correction of a verified duplicate charge is considered a payment correction, not a refund of the purchased digital product.

The original valid purchase remains subject to this Return and Refund Policy.

Digital Delivery

Digital products may be delivered through one or more of the following methods:

  • Download links.

  • Email delivery.

  • Customer account access.

  • Online course access.

  • Cloud-storage links.

  • Digital library access.

  • Other electronic delivery methods.

A digital product is considered delivered when valid access to the purchased content has been provided or made available to the customer.

The customer does not need to complete the download, open the files, watch the videos, or otherwise use the content for delivery to be considered completed.

Customers are responsible for providing a valid email address and accurate contact information during checkout.

Download and Storage Responsibility

Customers are responsible for accessing, downloading, and securely storing purchased digital content while valid access is available.

Loss or deletion of downloaded files from a customer's computer, phone, tablet, external storage device, or cloud-storage account does not create a right to a refund.

Customers are responsible for maintaining suitable:

  • Internet access.

  • Device compatibility.

  • Storage capacity.

  • Software required to access or open the purchased files.

Failure to download or securely retain purchased materials after valid access has been provided does not create a right to a refund.

Order Cancellation

Orders for digital products may only be canceled at MedicalAmboss's discretion before digital delivery or access has been provided.

Once any valid digital access, download link, course access, cloud-storage access, account access, or digital content has been provided or made available, the order cannot be canceled or refunded, except where required by applicable law.

Chargebacks and Payment Disputes

If you believe there is a genuine payment, delivery, or access problem, we encourage you to contact MedicalAmboss support before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

MedicalAmboss may maintain records relating to:

  • Orders.

  • Payments.

  • Payment authorization.

  • Digital delivery.

  • Download or access links.

  • Customer communications.

  • Account access.

  • Fulfillment.

Where permitted by applicable law and applicable payment-provider rules, relevant transaction, delivery, and fulfillment information may be submitted to payment processors, banks, card networks, financial institutions, or dispute-resolution providers in response to a payment dispute.

Initiating a chargeback or payment dispute does not automatically establish that a refund is due.

If payment for an order is reversed, charged back, canceled, or determined to be unauthorized, access to the digital products associated with that payment may be suspended or terminated.

Accounts associated with payment disputes determined to involve fraud, unauthorized use, or abuse may also be restricted from making future purchases, where permitted by applicable law.

Nothing in this section limits any rights available to customers under applicable law or applicable payment-network rules.

Unauthorized Sharing

Purchased digital content is provided for the authorized customer's personal educational use.

Customers may not:

  • Share download or access links.

  • Share customer account credentials.

  • Redistribute purchased files.

  • Upload purchased materials for unauthorized distribution.

  • Resell or sublicense purchased digital products.

  • Transfer purchased access to another person.

Violation of these requirements may result in suspension or termination of access without refund, to the extent permitted by applicable law.

Contacting Support

If you experience a legitimate technical, delivery, or payment issue, please contact:

MedicalAmboss

Support Email:
medicalamboss1@gmail.com

Website:
https://medicalamboss.com/

Please include, where applicable:

  • Your order number.

  • The email address used for the purchase.

  • The name of the purchased product.

  • A clear description of the issue.

  • Relevant screenshots or supporting information.

Our support team will make reasonable efforts to resolve legitimate access or delivery problems.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded, restricted, or waived under applicable law.

Where applicable law specifically requires a refund, cancellation right, or another remedy despite this policy, MedicalAmboss will comply only to the extent legally required.

Final Sale Notice

ALL PRODUCTS SOLD BY MEDICALAMBOSS ARE DIGITAL PRODUCTS.

NO PHYSICAL PRODUCT WILL BE SHIPPED.

ALL DIGITAL SALES ARE FINAL.

NO RETURNS OR EXCHANGES ARE ACCEPTED AFTER VALID DIGITAL DELIVERY OR ACCESS HAS BEEN PROVIDED.

NO CANCELLATIONS OR REFUNDS WILL BE PROVIDED AFTER VALID DIGITAL ACCESS OR DELIVERY HAS BEEN PROVIDED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

ACTUAL DOWNLOADING OR USE OF THE DIGITAL CONTENT IS NOT REQUIRED FOR DELIVERY TO BE CONSIDERED COMPLETE ONCE VALID ACCESS HAS BEEN PROVIDED.

By completing your purchase, you confirm that you have read, understood, and accepted this Return and Refund Policy.